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Terms of Service

Effective Date: March 1, 2025

These Terms of Service govern your use of the website operated by Bright Start Creative at https://brightstartcreative.com and your purchase or use of any services provided by Bright Start Creative, including but not limited to:

• Online Presence – Website design and development
• Visibility – Paid advertising and traffic management
• Reputation – Review management and brand trust systems
• Engagement – Social media marketing services
• Efficiency – CRM setup, automation systems, and AI solutions

By accessing our website or purchasing our Services, you agree to be legally bound by these Terms.

1. Use of Services

You agree to use our Services only for lawful purposes. You may not:

• Violate any applicable laws
• Submit fraudulent, misleading, or infringing content
• Introduce malicious software
• Attempt to interfere with our systems

We reserve the right to refuse service to anyone at our discretion.

2. Client Responsibilities

You agree that:

• All information provided is accurate and current
• You have full legal rights to any materials you provide to us
• You are responsible for account credential security
• You will respond in a timely manner to requests for approvals or assets

Project timelines may be delayed if required materials are not provided.

3. Payments, Billing & No Chargeback Policy

  • 3.1 Payment Authorization

    By purchasing any service, you expressly authorize Bright Start Creative to charge your provided payment method for:

    • One time website builds
    • Monthly retainers
    • Advertising management fees
    • Automation services
    • Maintenance plans
    • Any agreed add ons or upgrades

    For subscription services, you authorize recurring automatic billing until cancellation in writing.

    3.2 Deposits & Website Builds

    • All deposits are non refundable.
    • Once work has commenced, payments are non refundable.
    • Approval of design mockups, drafts, or deliverables constitutes acceptance of work.

    A website build fee covers the initial build only. Ongoing updates require a maintenance plan or hourly billing.

    3.3 No Chargebacks / Payment Disputes

    You agree not to initiate chargebacks or payment disputes with your bank or card provider for services that have been rendered, partially rendered, or contractually agreed upon.

    In the event of a chargeback:

    • You agree to immediately withdraw the dispute
    • You are responsible for all chargeback fees and recovery costs
    • We reserve the right to pursue collection, legal remedies, and reporting to credit bureaus

    Initiating a fraudulent chargeback constitutes breach of contract.

    3.4 Advertising & Third Party Platform Fees

    You understand that:

    • Ad spend paid to platforms such as Meta, Google, TikTok, or others is non refundable
    • We are not responsible for platform account suspensions
    • Results may vary and are not guaranteed

    Management fees are separate from ad spend.

4. Subscription Services & Cancellation

For monthly services under Online Presence, Visibility, Reputation, Engagement, or Efficiency:

• A minimum 30 day written notice is required to cancel
• No partial month refunds will be issued
• Failure to pay may result in suspension of websites, automations, ads, or hosting

If hosting or CRM services are unpaid, we reserve the right to suspend access until payment is made.

5. Scope of Work & Revisions

Services are limited to the scope agreed upon in writing.

Additional requests outside scope will require a separate invoice.

Unless otherwise stated:

• Website builds include up to two revision rounds
• Additional revisions are billed hourly

6. Intellectual Property

All systems, frameworks, automations, templates, code structures, ad frameworks, and proprietary processes remain the intellectual property of Bright Start Creative.

Upon full payment, you are granted a non transferable license to use completed deliverables for your business.

You may not:

• Resell our systems
• Duplicate our frameworks
• Provide our work to another agency for replication

7. Results Disclaimer

We do not guarantee specific revenue increases, rankings, traffic volume, or ad performance.

Marketing performance depends on multiple factors outside our control including market conditions, competition, pricing, and client execution.

8. Limitation of Liability

To the fullest extent permitted by law, Bright Start Creative shall not be liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Third party software failures
• Platform outages or suspensions

Our total liability shall not exceed the amount paid for the service in dispute.

9. Termination

We may terminate services for:

• Non payment
• Fraud
• Abuse or harassment
• Violation of these Terms

All outstanding balances remain due.

10. Governing Law

These Terms are governed by the laws of the State of Texas.

Any disputes shall be resolved exclusively in the courts of Tarrant County, Texas.

You agree to waive participation in class action lawsuits.

11. Contact Information

Bright Start Creative
Email: [email protected]

Website: https://brightstartcreative.com